Returns & Exchanges
We hope you are delighted with your purchase, but if for any reason you are not satisfied, we accept returns of unused items in their original packaging within 28 days of receipt. Our goal is to ensure your household goods and tools meet the high standards of quality and utility you expect from Labour and Wait.
Notify Us
Please contact our customer service team via email to initiate your return, providing your order number and the reason for the request.
Prepare the Package
Securely pack the items in their original condition and packaging, ensuring all labels are intact to prevent damage during transit.
Dispatch the Parcel
Send the package back to our London warehouse using a tracked postal service; please retain your proof of postage until the return is processed.
Refund Processing
Once we receive and inspect your returned goods, we will issue a refund to your original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing